Shipping and Returns
Shipping is always free for orders U.S. orders (including Puerto Rico, APO/FPO/DPO). Items are normally shipped via USPS or FedEx within 7-14 business days of when the order was placed.
International shipping is available for to select countries. If your country is not on the list and you would like to place an order, please contact us.
Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs charges.
RETURNS AND EXCHANGES
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 15 days and up to 30 days will be issued in the form of store credit. We cannot accept returns made more than 45 days after the original order date.
Return shipment costs are the responsibility of the buyer. TriggerMouth will pay the exchanged item's shipping to buyer one time. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We cannot be held responsible for items lost in return shipment. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org to request a return authorization. Please include the order number and item(s) you wish to return.